Dispatch
At Moalie we strive to process and ship your order as quickly as possible. Orders placed on workdays before 6:00 PM will be shipped the same day. If a product is temporarily out of stock, delivery may take a little longer. You will always find an indication of the expected delivery time on the product page. If there is an unexpected delay, we will inform you as soon as possible.
Shipping Costs & Delivery Times
All packages are shipped with Track & Trace , so you can easily follow your order. We ship worldwide, with fair rates tailored to your location.
-
Netherlands & Belgium: €5.95 shipping costs — free from €50
Delivery time: 1–3 business days -
Germany: €5.95 shipping costs — free from €75
Delivery time: 2–4 working days -
Other EU (France, Spain, Italy, Sweden, etc.): €7.95 shipping costs — free from €100
Delivery time: 3–6 working days -
Non-EU Europe (UK, Switzerland, Norway): €9.95 shipping — free from €125
Delivery time: 4–8 working days -
International (US, Canada, Australia, rest of world): €14.95 shipping — free over €150
Delivery time: 5–12 working days
You will receive an email with a Track & Trace link once your order has been shipped. Although we do our best to deliver your order quickly, we cannot guarantee a specific delivery time.
Returns
At Moalie we understand that sometimes a product doesn't quite meet your expectations. That's why we offer a flexible returns policy:
- You have the right to cancel your order up to 14 days after receipt without giving any reason.
- After cancellation you have 14 days to return the product.
- You will then receive the full order amount including shipping costs back.
- Return costs are at your own expense (guide price: ± €7.25 within the Netherlands).
Register your return via info@moalie.nl . Make sure the product is returned in its original condition, unwashed and unworn, if possible in the original packaging.
After receiving your return, we will refund the amount within 14 days. If the product or packaging is damaged, a depreciation may be charged.
Exchange product?
Do you want to exchange a product? That is no problem! Please contact us via info@moalie.nl . The costs for returning the original product are at your own expense.
Incorrect delivery address provided?
Did you accidentally enter an incorrect shipping address? Please contact us as soon as possible at info@moalie.nl so we can correct this before the order is shipped.
Information about warranty & returns
Returns
You have the right to cancel your order up to 14 days after receipt without giving any reason. After cancellation, you have another 14 days to return your product. You will then receive the full order amount including shipping costs back. The return costs from your home to Moalie are at your own expense. If you use your right of withdrawal, the product must be returned with all accessories supplied and - if reasonably possible - in the original condition and packaging. Report your return via info@moalie.nl . We will refund the amount within 14 days after registration, provided that the product has been received in good order.
Return Exceptions
If the product or packaging is damaged, we can charge for depreciation. So treat the product with care and ensure good return packaging.
Warranty
We care about our products and deliver them in top condition. If something is wrong upon receipt, you can claim warranty. According to European law, we are liable for defects within two years after delivery. Report a defect within a reasonable period (preferably within two months). We will then ensure repair or replacement.
Withdrawal form
Download the withdrawal form here
Contact details
Moali
Zeeweg 65A
1753BB Sint Maartensvlotbrug
info@moalie.nl
+31 6 15877104 (WhatsApp)
KVK: 69854165
VAT: NL002135440B14