Shipping & Returns

All parcels are shipped with Track & Trace.

Want to return something?

You can register it in your account.

Request a return in your account

Processing & dispatch

We ship on business days. If a product is temporarily out of stock, it may take longer. You will always receive an email with a Track & Trace link as soon as your order is on its way.

Shipping costs & delivery times

Country / region Shipping cost Free from Estimated delivery
Netherlands € 6.95 € 85.00 1–3 business days
Belgium € 8.95 € 85.00 2–4 business days
Germany € 8.95 € 100.00 2–4 business days
Rest of EU € 8.95 € 150.00 3–6 business days
Denmark kr. 75.00 kr. 1,120.00 3–6 business days
Norway & Switzerland € 9.95 € 150.00 4–8 business days
United Kingdom £ 15.00 £ 135.00 4–8 business days
United States & Canada $ 25.00 $ 200.00 7–14 business days

Delivery times are an estimate, not a guarantee. They start from the moment your order is shipped.

United States — no extra costs at your door.

Orders to the US are shipped DDP (Delivered Duty Paid). All import duties and customs charges are included in your order. You will never receive an unexpected bill on delivery.

Returns & right of withdrawal

You have the right to withdraw from your order within 14 days of receipt, without giving a reason. After withdrawing, you have another 14 days to send the item back.

Want to return something?

Sign in to your account, open your order and choose to return items. You sign in with your email address and a code we send to your inbox, so no password is needed. Once you have submitted your return, you will receive a confirmation by email.

Request a return in your account

Want to withdraw from your purchase or cancel your order?

Please use our withdrawal form. You will receive an immediate confirmation by email with the date and time of your request.

Withdraw or cancel

Once we have received and checked your return, we will refund the purchase amount according to the applicable return conditions. Return shipping is at your own expense.

Conditions

  • The item must be unused, unworn, unwashed and in original condition
  • Tags must still be attached
  • Where possible, we would like to receive the item back in its original packaging
  • If an item has been used beyond what is needed to assess it, a deduction may be applied
  • Personalised or made-to-order items cannot be returned, unless they are faulty

How to return

  1. Sign in to your account and open the order you want to return items from
  2. Choose to return items, select them and give the reason
  3. Send the item back at your own expense. Always keep your proof of postage and Track & Trace code
  4. Once received and checked, we will refund you within 14 days

Having trouble signing in? Email info@moalie.nl.

Return costs & shipping

The cost and risk of the return shipment are yours. We therefore always recommend sending your return with Track & Trace and keeping your proof of postage until we have processed the return.

Moalie is not responsible for returns sent without Track & Trace that do not reach us.

Exchanges

Would you like to exchange something? Send us a message at info@moalie.nl and we'll sort it out together. Return costs are at your own expense.

Warranty

Under European law we are liable for defects within two years of delivery. Please report a defect preferably within two months via info@moalie.nl. Depending on the situation, we will arrange repair, replacement or another suitable solution.

Wrong delivery address?

Did you accidentally enter the wrong address? Please contact us as soon as possible via info@moalie.nl or WhatsApp +31 6 15877104, so we can correct it before your order is dispatched.

Contact

Moalie
Zeeweg 65A, 1753BB Sint Maartensvlotbrug
The Netherlands
info@moalie.nl
+31 6 15877104 (WhatsApp)
KVK: 69854165 · VAT: NL002135440B14

Please note: this is not our return address.

You will receive the correct return address when you register your return or withdrawal through our form.