Shipping & Returns — United States

Everything you need to know about delivery and returns.

Shipping

We ship to the United States via Intime Global Mail, a reliable postal carrier operating through the PostNL network. All orders are fully tracked from our studio in the Netherlands to your door.

Order total Shipping cost Delivery time
Under $150 $16.00 7–14 business days
$150 and above Free 7–14 business days

No duties or customs fees at your door.

All orders to the United States are shipped DDP — Delivered Duty Paid. This means all import duties and customs charges are covered by Moalie. You will never receive an unexpected bill upon delivery.

Tracking

As soon as your order has been dispatched, you will receive a confirmation email with your tracking number. You can use this to follow your shipment through the PostNL tracking portal.

Returns

We want you to be completely happy with your Moalie order. If something is not right, you can return your item within 14 days of receiving your order.

Conditions

  • Items must be unworn, unwashed and in original condition
  • Tags must still be attached
  • Items must be returned in their original packaging where possible
  • Sale items cannot be returned

How to return

  1. Email us at support@moalie.nl within 14 days of receiving your order
  2. Include your order number and the reason for your return
  3. We will confirm your return and provide the return address
  4. Ship the item back at your own cost using a tracked service
  5. Once received and inspected, we will process your refund or exchange within 5 business days

Return shipping costs

Return shipping from the United States is at the customer's expense. We recommend using a tracked service, as Moalie cannot be held responsible for returns that are lost in transit.

Refunds & exchanges

Once your return has been received and approved, you can choose between a full refund to your original payment method or an exchange for another size or item. Refunds are processed within 5 business days.

Questions?

For any questions about your order, shipping or returns, please reach out to us at support@moalie.nl. We typically respond within one business day.